REFUND POLICY

Effective Date: January 1, 2026

This Refund Policy governs all services provided by NexusPoint Top (“Company”, “we”, “our”, or “us”). By purchasing any services from the Company, the Client acknowledges and agrees to the terms outlined below.

1. Nature of Services

NexusPoint Top provides professional information technology consulting, software development, cybersecurity consulting, system architecture planning, technical advisory, software implementation, cloud solutions, infrastructure optimization, API integration, and related IT services.

Due to the customized and intellectual nature of these services, refunds are subject to the terms described in this policy.

2. Non-Refundable Services

The following services are generally non-refundable once work has commenced:

  • Software architecture and solution design

  • Software and application development

  • API integration and connectivity services

  • Cybersecurity assessments and consulting

  • Technical advisory and consulting services

  • IT infrastructure planning

  • Cloud deployment and configuration

  • Quality assurance and testing

  • User interface and user experience implementation

  • Technical documentation and project planning

  • Project management and consulting services

Once resources have been allocated and work has begun, the Company incurs labor, administrative, and operational expenses that cannot be recovered.

3. Refund Eligibility

A refund request may be considered under the following circumstances:

3.1 Duplicate Payment

If a client accidentally submits duplicate payments for the same invoice or service, the duplicate amount may be refunded following verification.

3.2 Service Not Yet Started

If no work has commenced and no resources have been allocated, the client may request a refund within seven (7) calendar days of payment.

3.3 Inability to Deliver Services

If the Company determines that it cannot perform the contracted services due to operational limitations, a full or partial refund may be issued at the Company’s sole discretion.

4. Partial Refunds

Where work has already commenced, the Company may issue a partial refund based on:

  • Services completed

  • Time invested

  • Resources utilized

  • Third-party expenses incurred

  • Administrative and operational costs

The Company reserves the right to retain payment for all work completed prior to the refund request.

5. Milestone-Based Projects

For projects structured around milestones:

  • Completed milestones are non-refundable.

  • Approved deliverables are considered accepted and earned.

  • Refund requests may only apply to future milestones that have not yet commenced.

6. Client Delays and Project Interruptions

Refunds will not be provided for delays or interruptions caused by:

  • Failure to provide required information

  • Failure to provide access credentials

  • Delayed approvals or feedback

  • Changes in project requirements

  • Failure to respond to project communications

7. Change of Mind

Refunds will not be issued due to:

  • Change of business strategy

  • Budgetary constraints

  • Internal organizational changes

  • Personal preference changes

  • Change of mind after project commencement

8. Third-Party Expenses

The Company is not responsible for refunding costs associated with third-party services, including but not limited to:

  • Hosting services

  • Cloud infrastructure providers

  • Domain registrations

  • Software licenses

  • Security platforms

  • External vendors or contractors

Such expenses are non-refundable once incurred.

9. Chargebacks and Payment Disputes

Clients agree to contact the Company before initiating any chargeback, dispute, or payment reversal.

The Company reserves the right to provide all relevant supporting documentation, including:

  • Contracts

  • Invoices

  • Statements of work

  • Technical documentation

  • Communication records

  • Project deliverables

to banks, payment processors, financial institutions, or dispute resolution entities.

Fraudulent or unjustified chargebacks may result in:

  • Immediate suspension of services

  • Termination of agreements

  • Collection proceedings

  • Legal action where applicable

10. Refund Request Procedure

All refund requests must be submitted in writing to:

Email: NexusPrimeTop@proton.me

The request must include:

  • Client name

  • Invoice number

  • Date of payment

  • Amount paid

  • Detailed reason for the request

11. Review Period

Refund requests are generally reviewed within 10 to 30 business days.

Additional information or supporting documentation may be requested during the review process.

12. Limitation of Liability

To the maximum extent permitted by law, NexusPoint Top shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Loss of opportunity

  • Data loss

The Company’s total liability shall not exceed the amount paid for the specific service giving rise to the claim.

13. Final Determination

All refund decisions are made solely by NexusPoint Top after review of the specific circumstances and supporting documentation.

The Company’s determination regarding refund eligibility shall be final.

Contact Information

NexusPoint Top

Company address -245 DAHLIA ST DENVER, CO 80220
+14842025174
NexusPrimeTop@proton.me